![]() Here are 10 software options that can help you level up your Messenger support.īest Facebook Messenger customer service tool for growing teams.įounded in 2011, Help Scout has been a go-to customer communications platform for more than a decade. While Meta does offer native tools for managing Facebook messages, there can be benefits to going with a third-party tool. The 10 best Facebook Messenger tools for customer service It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen. Messenger itself is a free service, and Facebook offers several tools for managing your business’s Messenger requests that come with no additional cost.Ĭustomer Service How To Optimize Your Support Strategy for Messaging Channels A Facebook survey found that 69% of individuals who message businesses say that the option “helps them feel more confident about the brand.”įacebook Messenger is also a cost-effective support channel. Messenger is a channel that can help your business build consumer trust. Facebook Messenger allows your team to reply to customers privately, keeping any sensitive information out of your public feed.īuild brand trust. While you always want people to feel comfortable reaching out with a problem, responding to customer complaints publicly isn’t always the best move. Messenger allows you to talk to Facebook users on Facebook, getting them the help they need quickly on the platform they prefer.Ĭreate a private messaging system. Forty percent of consumers believe that having “multiple options for communicating” is the most important aspect of a company’s customer service. One of the main ways that companies are using Facebook Messenger to connect with their customers is as a customer service channel. The benefits of using Facebook Messenger for customer service Sales: Add a contact form to your auto-responder to capture leads, or use Meta Pay to accept payments through the Messenger platform.Ĭustomer support: Use Messenger as an additional support channel for your customers. ![]() Marketing: Send sponsored messages and run ads directly within Facebook Messenger to drive brand awareness, or use segmentation tools to send personalized messages to your subscribers. If you’re wondering how your teams might be able to incorporate Facebook Messenger into your customer communications strategy, here are a few ways that it can help grow your business: After all, just about every brand has a Facebook business page, so turning that profile into a communication access point for your customers feels natural. Messenger’s popularity, along with Meta’s omnipresence, makes Facebook Messenger a useful tool for businesses of all sizes and industries. ![]() How is Facebook Messenger used by businesses? Users can send text, images, stickers, and reactions via the app, and the service even supports audio and video calling. Used for both personal and business communications, Facebook Messenger is the leading messaging app in the U.S. ![]() Over the years, Messenger moved beyond the walls of Facebook with the release of stand-alone iOS, Android, and desktop applications. What is Facebook Messenger?įacebook Messenger is an instant messaging service, originally designed as a chat feature on the Facebook platform. Here are the 8 top channels to consider, plus tips on which to offer. Customer Service The 8 Best Customer Service Channels (& How to Pick Them)Ĭustomer service channels can make or break the customer experience. ![]()
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